Frequently Asked Questions
What are your office hours?
Monday to Friday 8:45 am to 4:00 pm. As we are a mail order business we are always at the other end of the phone or e-mail. Feel free to call us or email your queries to firstname.lastname@example.org
Do you sell to individuals or schools only?
Anyone can purchase items. Individuals will be asked to prepay for their order.
How do I order?
You do not need to create an account to order from us.
- Send a copy of the official school order form and we will send the items with an invoice.
- Schools without official order forms are required to send an emailed order that displays school details. The teacher’s name and contact details must be supplied.
- Phone, e-mail, fax or mail the order to us. We will provide payment options and details to you.
What payment options are available?
Our preferred method of payment is by Electronic bank transfer but you can pay by Cheque, Money Order or Credit card. Scorpio bank details can be found on your invoice or by contacting us.
Note: there is a 3 working day clearance on cheques.
Do you have credit card facilities?
Yes, please contact our office to arrange payment.
Note: there is a 1.50% surcharge for orders over $100.00.
How long will it take to dispatch my order?
Orders are dispatched promptly. Orders are packed in the order received but urgent orders will be given precedence. At peak periods our dispatch times usually increase. Your order will be sent by Australia Post.
What are the delivery options?
Your order will be sent by Australia Post. For expected delivery, please check their website.
Note: Urgent deliveries we can arranged through either Express Post or Courier delivery. There will be an additional charge for either of these services.
Can I pick up my order?
If you wish to pick up your order please let us know when you are coming and we will have the order ready for you.
Note: this can also be arranged outside office hours by prior arrangement.
Is the GST included in the catalogue price?
Yes, all prices include GST.
How do I find out if Scorpio have enough kits in stock?
Scorpio Technology endeavours to have plenty of kits on hand. All of our kits are packed locally so your order can be dispatched promptly.
We wish to resell your products. What do we need to do?
If you have a business that would like to re-sell our products please contact us to discuss Business to Business (B2B) pricing.