How To Order

Add items to the Quote Request Cart and check out, adding all necessary details. This will generate and send a quote request to our sales team. We will then send you an official quote (with applicable bulk pricing) for you to confirm.

Or…

Click here to print off your blank order form.

Click here to print off your blank order with free item offer form.

Click here to print off your clock parts order form.

SCHOOLS

Just email, post or fax a copy of your OFFICIAL ORDER FORM to us. Please include the teacher's name and contact information (preferably an e-mail address).

Schools WITHOUT official order forms are required to send an emailed order that displays school details. The teacher’s name and contact details must be supplied.  If so, you may choose to use the Blank order form (click on link above to download blank order form).

Payment is due in 30 days. Our preferred method of payment is by Electronic bank transfer. Alternatively, invoices can be paid online using VISA, MasterCard, AMEX, Apple Pay, Google PayTM or PayPal.  The following transaction fees apply: 1.8% of the invoice total + $0.25 per transaction.

Why can’t I just place a school order over the phone?

You can if you are paying by credit card. However, even if you are we suggest sending us an email first, as that will provide (1) all the correct details and (2) let us save you time by working out costs and any questions that need clarifying before you call.

 If you are not paying up front (by direct transfer or online invoice payment), when sending items prior to payment / without a formal purchase order, we do insist on receipt of an email from the teacher confirming the details of the order and sent from a school email address (and then we use the teacher’s name as the PO number). What this does is:

 ·         Provides proof of that is an official school order.

·         Clarifies correct school name and address

·         Assists us if we need to contact you

·         Ensures we have a complete list of the required parts. We may notice something that is missing from your list

·         Assures that your name is on the order so you receive it at your end

PUBLIC

We welcome orders from the general public. You can e-mail, fax or mail your order to us. We will then advise the total cost of your order and payment information. Payment is to be received prior to the dispatch of your order. We accept Electronic fund transfers.
Alternatively, invoices can be paid online using VISA, MasterCard, AMEX, Apple Pay, Google PayTM or PayPal.  The following transaction fees apply: 1.8% of the invoice total + $0.25 per transaction.

Can orders be picked up?
Yes, orders can be picked up from our premises. Email through your order. For non-account customers we will send you an online invoice for payment prior to collection. Once we have packed your order we will let you know it is ready for collection and and mutually convenient pick up time can be arranged.

NOTE: Pick up can also be arranged outside office hours by prior arrangement.

INTERNATIONAL ORDERS

Orders to international destinations are available on a case-by-case basis.  Item prices and freight charges will be ex-GST to international customers (divide our advertised prices by 1.1 to obtain the ex-GST prices).  Special conditions, bank surcharge and freight rates apply.  Any statutory, bank or customs charges and taxes will be the sole responsibility of the customer. Payment is available by bank transfer to our designated account. Goods to international customers will only be dispatched once funds are cleared in our account. For international customers postage insurance will be included in the shipping cost.

GENERAL

Orders are dispatched promptly (usually within 3 working days) and are sent with Australia Post.
Note: Delays due to postage issues are beyond our control. Please contact us if you have not received your parcel.

POSTAGE: Postage & Packaging are additional.

Postage costs are based on weight and destination - please refer to the POSTAGE CHART

PLEASE NOTE:
Prices are subject to change without notice, including but not limited to the relevant manufacturer’s / supplier’s price updates, shipping and other supply chain changes, omissions and errors.
Shipments over 25kg will incur an additional shipping cost.
Special freight prices apply for bulky items (such as the dynamics ramps & trolley runway), very large orders & special orders that cannot be shipped via Australia Post. Please enquire.
Orders from international customers also possible on a case by case basis. Prices will be charged excluding GST. For shipping costs, terms & conditions, please enquire.
Urgent deliveries can be arranged through either Express Post or Courier delivery. There will be an additional charge for either of these services.

END USER DECLARATIONS
As per Regulation 8 of Drugs, Poisons and Controlled Substances (Precursor Supply) Regulations 2021, End User Declarations (EUD3) are required to be completed and approved for the purchase of Schedule 3—Category 3 precursor apparatus {Section 80M (b)(ii) of the Drugs, Poisons and Controlled Substances Act 1981}.  Those items will have “EUD required” stated next to their name and/or in their description.  An EUD will be emailed for completion once an order is received by us and goods will be sent once the completed form is returned to and approved by us.  We reserve the right to decline the sale of these goods to any cash sales / non-account customers.
Click here for End-User Declaration.

IMPORTANT NOTICE
· Every effort has been made to ensure content is accurate at the time of publishing and there may be circumstances that impact accuracy. This includes information sourced from supplier websites.  From time to time the item supplied may vary to the catalogue illustration due to a change of supplier or changes made by supplier. 
· If any items are not immediately available, you will be notified of the expected shipping date and the item will be placed on backorder.  If your order is split into two as a result, you will only be charged shipping once.
· Items should only be used for the purpose for which they were intended otherwise the warranty will be void.
· If there are any items that we do not advertise, but you are interested in us procuring them on your behalf, we are happy to do so where possible.  If such a product is to be sourced from an overseas supplier / manufacturer, we reserve the right to charge you (the customer) part or all of the import freight cost and associated import costs.  We will notify you of that possibility and give you the opportunity to withdraw your request for us to source / purchase that product.

RETURNS POLICY
· We suggest that orders received from us are checked upon receipt and we are notified of any omissions or errors within 7 business days.  Please note that there is a 30 day window for this.
· A restocking fee (up to $20) may apply to goods returned due to a change of mind or returning incorrectly ordered goods.  This will be determined on a case-by-case basis. 
· Goods must be unused and in original packaging. 
· Please contact us via email prior to returning for instructions on return of goods. 
· Postage for goods being returned due to change of mind or incorrect ordering is to be borne by the parties returning the goods – if these items are being exchanged for another item, the customer is responsible for the cost of posting the new items to the customer, plus any price difference (if applicable). 

If you have any questions, please feel free to Contact Us.